Who are we?
Multi PDF Converter is brought to you by Essex Software, LLC, located in the suburbs of New York City. We are a small development group created with the vision to develop productivity tools that will save our users hours and hours of tedious, repetitive work, particularly when working with digital documents. We believe good software should be simple and easy to use.
If you are in need of a custom script, or have a unique problem requiring automation that will save you valuable time in your workplace, please talk to us.
We'd like to hear from you!
Contact us! If you have questions, suggestions or if you experience any problems, we are here to help.
For support, general inquiries, and business contacts:
Address:
Essex Software, LLC
623 Eagle Rock Avenue, Suite 194
West Orange, NJ 07052
Telephone Support
Sorry, we do not offer telephone support. Please send an email to our Support Desk — we do our best to respond to every support request within 24 hours - most of the time, much sooner than that!
Before contacting technical support - please take a moment to look at our Frequently Asked Questions page and our Help Page.
Some customers have anti-spam/firewall software that may block normal emails. If you purchased our products and haven't received your email confirmation, please contact us providing an alternate email where we may contact you.
Some tips for getting quick product support
When you send us email, please provide as much relevant information as possible. During the week, we can get back to you fairly quickly. Please provide:
- The name of the software you are having issues with.
- The version of the software you are using.
- The operating system you are running.
- If possible, include a screenshot of where the problem is occurring.
Federal and VAT Tax Reporting Information
When you purchase Multi PDF Converter, our payment processing partner FastSpring is the seller of record. For tax reporting purposes, their W-9 and VAT information are available below.
FastSpring and VAT Tax Collection
