We are headquartered in Charlotte,
Essex Software, LLC
9935D Rea Road, Suite 131
Charlotte, NC 28277 USA
We respond promptly to support requests. Normally, we are able to respond to most requests within 24 hours or sooner (often within an hour).
Some customers have anti-spam/firewall software that may block normal emails. If you purchased our products and haven't received your email confirmation, please contact us providing an alternate email where we may contact you.